OPERATOR
The accommodations are managed by BrickFlow S.R.L.S., VAT no. 03112840354, registered office at Via Cesare Pavese 10, 42027 Montecchio Emilia (RE), Italy. PEC: [email protected] - Email: [email protected] - Phone/WhatsApp: +39 352 017 8331.

BOOKING AND PAYMENT
Your booking is confirmed once the online card payment via Stripe has been received. The amount charged and the cancellation terms are those of the rate you select, shown in the summary before confirmation and in the confirmation email.

RATES AND CANCELLATION
- Standard rate: payment at the time of booking; cancellation and refunds follow the terms of the selected rate.
- Non-refundable rate: lowest price; payment at the time of booking. In case of cancellation, change or no-show the amount is not refundable.
- Discounts, promotions and discount codes cannot be combined unless stated otherwise.

CHECK-IN AND CHECK-OUT
- Check-in from 3:00 pm; check-out by 10:00 am.
- Self check-in. Before arrival every guest must complete online registration with a valid ID document: this is required by Italian law (registration with the police via Alloggiati Web, art. 109 TULPS).
- Access instructions are sent only after registration.

CITY TAX
The Parma city tax is not included in the price unless stated otherwise. It must be paid following the instructions received before arrival. Exemptions under the municipal regulation must be reported and documented.

HOUSE RULES
- No smoking inside the accommodation.
- No parties, events or unregistered guests.
- No pets.
- Please respect quiet hours (10:00 pm - 8:00 am) and recycling rules.
- Guests are responsible for any damage caused to the accommodation during their stay.

VIDEO SURVEILLANCE
Some properties have outdoor cameras at the entrances for access control. There are no cameras inside the accommodation.

CONTACT
[email protected] - Phone/WhatsApp +39 352 017 8331

PRIVACY NOTICE (art. 13 EU Regulation 2016/679 - GDPR)

DATA CONTROLLER
BrickFlow S.R.L.S., VAT no. 03112840354, Via Cesare Pavese 10, 42027 Montecchio Emilia (RE), Italy. PEC: [email protected] - Email: [email protected].

DATA PROCESSED
- Personal and contact details.
- Guests' identity document details.
- Booking and payment data (card details are handled directly by Stripe and are not stored by the Controller).
- Browsing data and cookies of the booking engine.

PURPOSES AND LEGAL BASIS
- Managing your booking and stay: performance of a contract (art. 6.1.b).
- Legal obligations (Alloggiati Web police registration, art. 109 TULPS; ISTAT statistics; city tax; tax and accounting duties): legal obligation (art. 6.1.c).
- Security of access to the properties: legitimate interest (art. 6.1.f).
- Promotional communications and offers: only with your consent (art. 6.1.a), which you can withdraw at any time.
- Website statistics and measurement via cookies: only with consent, via the cookie banner.

RECIPIENTS
Data may be shared with technical service providers (Kross Booking - property management and booking engine; Stripe - payments; email services), authorised staff and competent authorities for legal obligations. Providers are appointed as data processors where required. Data is not disclosed to the public.

RETENTION
Booking and tax data: for the periods required by law (10 years for accounting records). Data for promotional purposes: until consent is withdrawn.

YOUR RIGHTS
You can request access, rectification, erasure, restriction, portability and object to processing by writing to [email protected]. You have the right to lodge a complaint with the Italian Data Protection Authority (www.garanteprivacy.it).